Career Experience

Work Experience:

Cingular Wireless

10/2005 – Present

Primary engineer for internal and operational architecture of clustered systems, stand alone servers, and databases systems. Systems included multiple varieties of UNIX operating systems (Solaris, HP-UX, AIX, etc.), Linux and Windows. Hardware platforms range from Sun, HP, IBM, Intel, EMC, NetApp, Brocade, HDS and EMC. My skills allowed me to troubleshoot, and resolve system, batch, and application failures. Provide System Administrator level support on outstanding issues and production failures. Coordinated trouble ticket generation, event management, and reporting during abnormal operational events. Directed and performed escalation and notification procedures in accordance with department guidelines and service level agreements (SLA). Implemented end-to-end operations support and strategy and acted as a mentor and assisted in developing the skills of analysts. Teamed with technical analysts, administrators, and management to execute post-resolution procedures and identify root-cause and root-fix procedures. Assisted Business Analysts on special projects, documentation reviews, and troubleshooting of chronic issues as assigned by senior management.

Responsibilities:

v Veritas Volume Manager

v SUN 9980 SAN manager and administrator

v Ericsson GSM, TDMA and BSC administration

v Veritas Storage Administrator

v Oracle Database Installation, Configuration, Backup and DR Planning

v Veritas Netbackup Enterprise Installation, Configuration and Backup Scheduling

v Datacenter Design and Implementation

v Setup company specific directives

v Technical Administrator for Oracle 8.1.6, 8.1.7, 9

v Oracle SGA sizing, Database loads and RMAN backups

v System Security including SSH and SSL setup and implementation

v KSH Scripting for all cron and backup initialization jobs

v Oracle Database Installation, Configuration, Backup and DR Planning

v Veritas Netbackup Enterprise Installation, Configuration and Backup Scheduling

v Authentication of users

Siebel Systems UK – London

9/2004 – 10/2005

Senior Systems Engineer/Technical Project Manager

Senior Systems Engineer/Technical Project Manager responsible for system architecture, specification, implementation and configuration for Siebel Online Billing and CRM software. Customers include Telecom Italia (Rome and Naples, Italy), Portugal Telecom (Lisbon, Portugal), and Neuf Telecom (Pair, France) sites consist of Solaris servers, HP Enterprise Systems including multiple cluster instances and Sparc Storage Arrays. Architected all aspects of daily operations including rebuilds upgrades and initial installs of SUN Cluster, Disk Suite, Veritas VM, FS, and NetBackup clients, JAVA, WebLogic, Websphere.

Telecom Italia Portugal Telecom Neuf Telecom (France)

Responsibilities:

v Data Center Architecture

v WebLogic Technical Administrator (Specification, Installation, and Configuration)

v BEA Tuxedo Connector Administrator

v Veritas Volume Manager

v Veritas Storage Administrator

v Oracle Database Installation, Configuration, Backup and DR Planning

v Veritas Netbackup Enterprise Installation, Configuration and Backup Scheduling

v Authentication of users

v Setup company specific directives

v Technical Administrator for Oracle 8.1.6, 8.1.7, 9

v Oracle SGA sizing, Database loads and RMAN backups

v System Security including SSH and SSL setup and implementation

v KSH Scripting for all cron and backup initialization jobs

v PERL scripting for JAVA related conversions

v PERL module installation and management

v Linux Cluster Installation Redhat and Mandrake

v FTP server specification, setup and implementation using WUFTP

v Solaris SSA volume group, plex, and sub disk group mgt.

v Swap space setup and usage for primary continuous

v NFS planning and arch. for cross-mounted file system

v RAID setup for Volume Manager and SUN SSAs

v Hardware specifications for new implementations

v Patch bundle evaluation and installation

v OPENSSL implementation

v SUN OPENBOOT upgrades

v Capital expenditure and cost analysis for ROI

v Budgeting and project development

v Change Management review and analysis

v Establish machine requirements· Train junior administrators

United Parcel Service

http://www.ups-scs.com

12/2003 – 9/2004

v Senior Systems Administrator
Description:
Senior Systems Engineer solely responsible for all aspects of a diverse UNIX environment. Site consists Solaris servers, including multiple cluster instances and Sparc Storage Arrays. Oversaw all aspects of daily operations including rebuilds upgrades and initial installs of SUN Cluster, Disk Suite, Veritas VM, FS, and NetBackup clients, JAVA, WebLogic, Websphere.

v Responsibilities:

v JAVA Administrator 1.22 J2EE, SUNONE, WebLogic

v Data encryption using DES and Blowfish

v NFS planning and arch. for cross-mounted file system

v Swap space setup and usage for primary continuous

v Setup company specific directives

v Veritas Volume Manager

v LDAPv3 X.500 based directory services

v RAID setup for Volume Manager and SUN SSAs

v Hardware specifications for new implementations

v Patch bundle evaluation and installation

v PERL scripting for JAVA related conversions

v PERL module installation and management

v Online database creation

v Technical Administrator for Oracle 8.1.6, 8.1.7, 9

v Site Minder Server management

v KSH Scripting for all cron and backup initialization jobs

v BIND installations and upgrades

v Oracle SGA sizing, Database loads and RMAN backups

v System Security including SSH and SSL setup and implementation

v Linux Cluster Installation Redhat 7.2, 7.4

v FTP server specification, setup and implementation using WUFTP

v OPENSSL implementation

v Capital expenditure and cost analysis for ROI

v Train junior administrators

12/2002 – 12/2003

General Electric Power Systems Senior Systems Engineer
Description:
Senior Systems Engineer responsible for all aspects of a diverse UNIX environment. Site consists of over 200 SUN Solaris servers, including multiple cluster instances and Sparc Storage Arrays. Currently oversee all aspects of daily operations including rebuilds upgrades and initial installs of SUN Cluster, Disk Suite, Veritas VM, FS, and NetBackup clients, JAVA, PERL, Patches.

Responsibilities:

v JAVA Administrator 1.22 J2EE, SUNONE, WebLogic

v BMC Patrol Administrator

v Matrix One Administrator 9 and 10

v Technical Administrator for Oracle 8.1.6, 8.1.7, 9.1.6

v SUN Solaris Install configuration and Jumpstart

v Solaris Kernel tunning (System File - Config)

v Shared Mem config and monitoring

v Oracle SGA sizing, Database loads and RMAN backups

v System Security including SSH and SSL setup and implementation

v KSH Scripting for all cron and backup initialization jobs

v KSH scripts for DB loads and backups

v PERL scripting for JAVA related conversions

v Linux Redhat 6.2 server builds and administration

v Linux Cluster Installation Redhat 7.2, 7.4

v FTP server specification, setup and implementation using WUFTP, SFTP

v Solaris SSA volume group, plex, and sub disk group mgt.

v NFS planning and arch. for cross-mounted file system

v RAID setup for Volume Manager and SUN SSA

v Hardware specifications for new implementations

v Patch bundle evaluation and installation

v OPENSSL implementation

v On-site training for customers and support staff

v SUN OPENBOOT upgrades

v Capital expenditure and cost analysis for ROI

v Budgeting and project development

v Change Management review and analysis

v Establish machine requirements

v Train junior administrators

Valubond Inc

http://www.valubond.com
Title: Senior UNIX Engineer
11/2000 – 11/2002

Senior Systems Engineer solely responsible for all aspects of a diverse UNIX environment. Site consists Solaris servers, including multiple cluster instances and Sparc Storage Arrays. Oversew all aspects of daily operations including rebuilds upgrades and initial installs of SUN Cluster, Disk Suite, Veritas VM, FS, and NetBackup clients, JAVA, WebLogic, Websphere.
Responsibilities:

v SUN Cluster 2.2, management and administration

v Veritas Volume Manager

v SUN Storedge Volume Manager

Ø Veritas 3.04–3.06

v Veritas Storage Administrator

v LDAPv3 – X.500 based directory services

Ø Online database creation

Ø User and group setup

Ø Authentication of users

Ø Setup company specific directives

Ø BIND installations and upgrades

v Technical Administrator for Oracle 8.1.6, 8.1.7, 9

v Oracle SGA sizing, Database loads and RMAN backups

v System Security including SSH and SSL setup and implementation

v KSH Scripting for all cron and backup initialization jobs

v PERL scripting for JAVA related conversions

v PERL module installation and management

v Data encrypton using DES and Blowfish

v Site Minder Server management

v Linux Redhat 6.2 server builds and administration

v Linux Cluster Installation Redhat 7.2, 7.4

v FTP server specification, setup and implementation using WUFTP

v Solaris SSA volume group, plex, and sub disk group mgt.

v Swap space setup and usage for primary continuous

v NFS planning and arch. for cross-mounted file system

v RAID setup for Volume Manager and SUN SSAs

v Hardware specifications for new implementations

v Patch bundle evaluation and installation

v OPENSSL implementation

v SUN OPENBOOT upgrades

v Capital expenditure and cost analysis for ROI

v Budgeting and project development

v Change Management review and analysis

v Establish machine requirements

v Train junior administrators

Arris Interactive Inc. (A Division of Nortel Networks)

http://www.arris-i.com
Title: Senior UNIX Administrator
6/2000 - 11/2000

In charge of a dynamic UNIX environment equipped with multiple flavors of UNIX (Solaris, HPUX and Linux). Served as lead admin for hardware and software upgrades including kernel evaluation and tuning. Additionally supported multiple lab environments consisting of 250 hardware, firmware and software engineers.

Responsibilities:

v Installation of UNIX Operating System for HP and Solaris

Ø Solaris 2.7/Solaris 8

Ø HPUX 10.20/ HPUX 11

v Oracle 8.1.6 Financials admin and technical DBA for UNIX installations

v LDAPv3 directory differentiation and access setup

Ø Linux and Solaris

v SYBASE Technical DBA for Adaptive Server Enterprise and SQL Studio

Ø SYBASE 11/12

v Created SYBASE connections for all primary and replicated databases

v C scripts for SQL call outs

v Created publications for primary database connections

v Created primary articles in publications to identify the tables and stored procedures in a primary database for publication

v Created subscriptions for replicated database connections

v MQ Series Install and config for Store and Forward Processing

v Created replicated articles in subscriptions

v Setup Replicator connections and subscriptions to start replication

v Data Warehouse implementation using SUN E6500 and SSA

v SUN Solstice Backup and NetLink manager

v HP OmniBack and VERITAS BackupExec installation and administration

v ClearCase installation and administration

v BMC Patrol system Alerts Setup

v DNS and NIS management with and without LDAP

v HP Serviceguard implementation with RAID arrays and VM

v NetBlazer remote access server setup and administration

v Linux Redhat 6.2 server builds and administration

v Internet server administration using Netscape and IPLANET

v System security and setup

v Project management and change management

v Hardware Specification and Installation

v Kernel evaluation and tuning

v Knowledge dissemination to staff and NOC operators

BASS Hotels and Resorts

http://www.basshotels.com/
Title: Senior Systems Engineer
11/1999 6/2000

Support a UNIX based reservations and internet environment, implementing an enterprise wide backup solution and installing a performance monitoring tool capable of displaying historical performance data for all nodes in the
environment for over a year. Also tasked with daily UNIX administration tasks including OS installation RAID array configuration and patch bundles.
Responsibilities:

Ø DL from SYBASE to Oracle through ASE and Oracle Glue

Ø AIX Administration

Ø MQ Series 5.0, Websphere administration and configuration

Ø Tuxedo Integration Administrator

§ Connector setup for Weblogic

§ Mainframe adapter bridiging

Ø Oracle 8.1.6 Financials configuration and installation

Ø Volume Manager setup and implementation

Ø BMC/BEST1/Patrol implementation for performance tuning and NOC monitoring

Ø Jaycor 64 bit interface configuration and upgrades

Ø SUN OPENBOOT upgrades

Ø Patch analysis and installation

Ø EMC fibre interface configuration including FCODE upgrades

Ø SUN Cluster definition and implementation

Ø Solaris installation and configuration

§ Solaris 2.5, 2.6, 2.7, 8

Ø DEC Alpha 8200 admin

Ø DEC performance monitoring and tuning

Ø NFS planning and arch for cross-mounted file system

Ø RAID setup for Volume Manager and SUN SSAs

Ø Fail over implementation for clustered nodes

Ø Hardware specifications for new implementations

Ø Patch bundle evaluation and installation

Ø NETBACKUP installation and configuration with Shared Storage

§ NOC personnel training

Ø Planned and Implemented Storage-Tek Tape Silo

Ø Fibre Channel network setup and implementation

BellSouth Applied Technologies

http://www.bellsouth.com
Title: Senior Systems Engineer
6/1996-11/1999

Lead systems engineer for a hundred million dollar number porting project utilizing HPUX 10.20 and Solaris 2.6 operating systems. Directed machine planning, implementation and network connectivity. Chosen by management to develop all aspects for over 35 K-series HPUX 10.20 servers and 20 Enterprise Class Solaris 2.6 based servers.

Responsibilities:

v MC Service Guard setup and installation

v Establish machine requirements to meet expected process load and data storage expectations

v Operating system installation configuration for both HPUX and Solaris based systems

Ø HPUX 9.04 – 11.x

Ø Solaris 2.5 – Solaris 8

v Kernel configuration and parameter tuning

v NIS setup and map files

v Operating system patch bundle installation including depot creation

v HPUX physical volume planning and layout

v Solaris SSA volume group, plex, and sub disk group layout

v Swap space setup and usage for primary continuous swap and secondary non-continuous swap

v NFS planning and architecture for cross-mounted file systems and hardware

v System security including system access and firewall location

v Disaster recovery scope and implementation of IGNITE/UX

v Fail over analysis for all UNIX based servers

v System backup and recovery using OMNIBACK II, fbackup and frecovery

v POSIX and DCE installation for kernel and application threads

v Y2K compliance and patch bundle installation

v Network connectivity layout

v Extension software and tool installation

v Storage silo implementation of Storage-Tek and HP high availability backup system

OACIS Healthcare Systems

http://www.oacis.com/
Title: Systems Engineer
2/1995 - 5/1996
Description:

On-site systems engineer for international and domestic installations of OACIS Healthcare software on SUN and HP based platforms. Duties included UNIX installation, configuration and tuning as well as upgrades and third party
software installation. Also provided on-site technical support for Solaris, HPUX and SYBASE.

Responsibilities:

v Performed UNIX installations and upgrades for Solaris and HPUX

v Evaluate pre-installation hardware configurations

v Shell scripting for backups and data dumps

v SYBASE installation and configuration

v Database upgrades from user version to 10.0

v Stored procedure creation and cursor data recovery

v System performance and tuning

v Technical user support for other OACIS engineers and customers

v Database schema design and modifications

v RAID setup for Volume Manager and SUN SSAs

v Fail over implementation for clustered nodes

v Hardware specifications for new implementations

v Patch bundle evaluation and installation

v On-site training for customers and support staff

v Interface setup and configuration

Lanier Worldwide Inc.

http://www.lanier.com
Systems Engineer/Senior Programmer
6/1992-1/1995

Primary role to provide technical support to users of UNIX and DYNIX based systems and evaluate current PROGRESS based programs and scripts for performance modifications. Acted as technical liaison between UNIX group and management for program definition and code requirements.

Responsibilities:

v Performed and evaluated system load testing performance and volume management

v Supervised and provided on-site user support for new product installations

v Instituted procedures for building program libraries and version control

v Network interface configuration for field office access to reporting system

v ORACLE database sizing and schema design for SMI systems

v RPC scripting for database calls from C programs and shell scripts

v RDBMS Conversion From SYBASE and Progress to Oracle 7

v User training of new software and reporting facilities

v Data archiving of history databases

Education:

Georgia Institute of Tecnology – MBA - IP

Georgia Southern University, Statesboro GA - BBA CIS

Killian Hill Christian School, Lilburn GA – HS Diploma

Contact Information:

USA

Shaun Patterson

3105 Garmon Oak Trail

Lawrenceville GA, 30044

(404) 861-1129

Shaun Patterson

1 – 5 St Stephens Gardens

London UK W2 5RY

Telephone: 07841080181

E-Mail: spatterson@hotmail.co.uk

shaun.patterson@cingular.com

Web Site: https://shaunpatterson.tripod.com/